Student FAQs

• How do you address mail to students who live in Residential Life?

  The correct way to address mail when shipping within the United States Postal Service (USPS), UPS, FedEx, or DHL to a Residential Life address is shown in the following format:

  Oklahoma State University

  Student first and last name

  Room # and building name

  Stillwater, OK, 74077

  Resident Halls

  • For most halls, your room number and building name serve as the street address. The Morrison Neighboord is the exception. See below.
  • The residence halls do not have true street addresses and adding one may result in mail/packages being delivered to the wrong address.
  • Be sure to use the correct ZIP Code.

  Morrison Neighborhood (McPherson, Payne Ellis and Carreker East/West Halls

  • The US Postal Services (not University Mailing Services) delivers mail and packages for the Morrison Neighborhood (McPherson, Payne Ellis, and Carreker East/West). Use the following address format. This is your building number with your room number.

  Building Numbers	Example
  McPherson (245)	245 N University Place APT (and room number) Stillwater OK 74075
  Payne Ellis (246)	246 N University Place APT (and room number) Stillwater OK 74075
  Carreker West (247)	247 N University Place APT (and room number) Stillwater OK 74075
  Carreker East (248)	248 N University Place APT (and room number) Stillwater OK 74075

• I’m moving off-campus. Can I give you my new address so my mail can be forwarded there?

  Forwarded mail is handled by the respective residential hall desks. When you check out, you should give them your forwarding address. UMS does not keep a record of forwarding addresses.

  Please note: ZIP Code 74077 is for Single, Res Life, on campus residence. When you move off campus, your ZIP Code will change. UMS is only authorized to deliver to campus zip codes 74077 and 74078. However, UMS has PO boxes available to rent per semester. The rental fee is $35.00 annually or $70 for two years.

• My old Res Life has my forwarding address on file, but I’m still not getting any mail. What’s happening?
  Certain mail cannot be forwarded. This includes mail with presort standard or non-profit postage. Items sent First Class, Priority, Express, and package service can be forwarded. Priority and Express mail pieces have tracking numbers. If you can provide us with the tracking number, we can look up the mail piece and let you know if it has or has not been forwarded.
• Can UMS forward mail from UPS or FedEx?
  UPS will forward packages to a new address. FedEx will not forward packages to a new address. We will attempt to contact you via email or telephone about these packages if they cannot be forwarded. You can either pick them up from our UMS Stillwater office located at 601 N Willis Street or pay the postage to have your items shipped to your new address. If we are unable to contact you, packages will be returned to the sender.
• I’m expecting a package or piece of mail in the next few days. How long will it take UMS to deliver to me? What time does UMS deliver to Res Life?
  Res Life deliveries typically begin around 1:00 p.m. and are usually completed by 5:00 p.m. Desk clerks may need a few hours to organize incoming packages and place them on shelves for student pickup. Although policy states that UMS will deliver packages within 24 hours of their arrival at the dock, 97% of all packages are currently delivered the same day. If a piece of mail you are expecting does not arrive, you can submit a missing mail claim on USPS.com under the Help tab by selecting the Missing Mail Search request.
• Can I pick up my package from your office rather than waiting for it to be delivered to my Res Life desk?
  Under normal circumstances, students cannot pick up their packages at the UMS facility due to the high volume of student mail received. Exceptions are made for items such as birth certificates, passports, perishable goods, and medications. If you have one of these allowable exceptions, please contact us at 405‑744‑5385, and we will do our best to locate the package for you to pick up.
• When I track my package, it says it has arrived in Stillwater, but I haven’t received it yet. Can I find out where it is?
  If you contact us with the tracking number, recipient name, and recipient address, we can track the package in our system.
• How do I get a passport?

  We handle passport applications by appointment only. If you print the application from the internet, be sure the pages are single‑sided. Since UMS doesn’t take passport photos, you’ll need to bring a 2x2 photo from a local provider—Walgreens, CVS, and Walmart are viable options, but any place in town that offers passport photos will work. You’ll also need your original birth certificate or naturalization certificate, a check or money order for the application fee to the U.S. Department of State, and the execution fee for University Mailing Services. You can pay the execution fee with either cash or a check. Fee details are available at ums.okstate.edu in the Passport section.

  Determine passport fees

• Will UMS deliver my package to my Res Life room?
  UMS does not deliver to individual Res Life rooms. To keep students and residence halls secure, all packages are delivered to the Res Life front desk. We scan each package when it’s handed off so we know it reached the front desk safely. From there, Res Life staff organize the packages and notify the students. Once it’s stored at the desk, the residents will get an email and/or text saying their package is ready to pick up.
• What location will Amazon packages be delivered to?
  For student safety, Amazon packages should be received at University Mailing Services via USPS, UPS, or FedEx. Amazon should not be delivering packages to campus addresses containing ZIP codes 74077 or 74078.
• When the Res Life desks are closed, how do I get my mail?
  Res Life offices in 120 Brummley is the standard pickup location when other desks are closed.
• What happens if my package arrives damaged?
  UMS receives hundreds of packages each day, and damage to the contents is not always visible from the outside. For privacy reasons, UMS does not open packages to verify product condition or safety. When a package arrives with noticeable external damage, we place a sticker on it to indicate it was received in that condition. Customers may refuse delivery, and UMS will return the package to the carrier. In most cases, the best next step is to contact the supplier directly to determine the appropriate return or replacement process.
• Can a bursar account be utilized to pay for services?
  Yes, postage and shipping fees can be charged to your Bursar account, paid by credit card, money order, or cash. Please note that cash cannot be used for UPS or FedEx shipping fees (see Can I pay cash for shipping UPS or FedEx?).
  
  Passport acceptance fees cannot be charged to the Bursar. A check or money order must be included with the passport application and sent to the U.S. Department of State. A separate check or cash payment is required for the execution fee payable to University Mailing Services.
  
  If a department is coordinating a group passport appointment and covering the execution fees, UMS can charge a departmental fund or Bursar account for the execution fee only. The check or money order for the application fee must still be submitted with each passport application.
• Does UMS have weekend deliveries or pickups?

  No. UMS is closed on the weekends. This includes weekends and OSU designated holidays.

• What number do I call to contact the Res Life desk?

  Resident Live Desk Phone Numbers:

  Bennett: (405) 744-5602

  Griffith Center: (405) 744-1534

  Kamm / Peterson / Friend: (405) 744-4662

  Kerr / Drummond: (405) 744-5004

  Stout: (405) 744-3400

  Village A / CASNR: (405) 744-3038

  Wentz: (405) 744-5017