Score Card for the month of January 2015 | Oklahoma State University

WORK ORDER PROCESSING	# OF WORKORDERS RECEIVED	# OF WORKORDERS IN STANDARD	LEVEL OF SERVICE
To meet UMS performance standard, all work orders must be ready for processing within 1 hour after receipt of the information and materials.	51	34	100.00%
WORK ORDER INVOICING	# OF WORKORDERS INVOICED	# OF WORKORDERS AUDITED	LEVEL OF SERVICE
To meet UMS performance standard, all work orders must be invoiced within 5 days of mailing and each audited for accuracy by the work team.	51	51	91.94%
LIST MANAGEMENT SERVICES	# OF CAMPUS LABELS NEEDED	# PRODUCED IN STANDARD	LEVEL OF SERVICE
To meet UMS performance standard, labels/lists for campus mailing lists must be completed in 4 hours or less.	1	1	0.00%
	# OF 1ST CLASS LABELS NEEDED	# PRODUCED IN STANDARD	LEVEL OF SERVICE
To meet UMS performance standard, labels/lists for 1st class mailing lists must be completed in 4 hours or less.	12	8	83.33%
	# OF 3rd CLASS LABELS NEEDED	# PRODUCED IN STANDARD	LEVEL OF SERVICE
To meet UMS performance standard, labels for 3rd class mailing lists must be completed in 8 hours or less.	38	34	86.67%
	# OF SPECIAL REQUESTS	# PRODUCED IN STANDARD	LEVEL OF SERVICE
Special requests for labels/lists meet UMS performance standards when the unique customer needs are met.	74	74	100.00%
CUSTOMER SERVICE	# RECEIVED	# COMPLETED	LEVEL OF SERVICE
To meet UMS performance standard, all bar code orders must be produced and mailed by 1 business day.	19	19	100.00%
To meet UMS performance standard, all telephone calls must be answered within 3 rings.	2050	2050	100.00%
Monthly Walk-In Customer Measurement	481