About Operations & Maintenance

Jeff Sweeden


GU facilities are located in Zones 1 and 2.

Zone teams provide preventive, corrective and small project services specifically to facilities in their area.

Baseline Services are routine procedures covered by the GU budget and are not billed to individual Departments.

Baseline Services are performed to maintain and ensure all facilities are structurally and operationally sound, safe, and aesthetically pleasing for the OSU Community.


Jeff Sweeden, O&M Director


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Facilities Management Work Control


Baseline Services

Baseline Services are planned and reactive maintenance activities funded at large by the GU budget and not billed individually to the Department. Services are performed on an as-needed basis determined by routine inspections to assess conditions, or by need that arises unexpectedly affecting facility operation and safety. Below are some examples of what is covered in Baseline Services, a more extensive description is provided in the Guide To Services

Carpentry & Flooring Services

  • Repair of existing doors, doorstops, and hinges
  • Repair and maintenance of interior and exterior tiles
  • Repair/replacement of acoustical ceiling tiles
  • Repair to moldings, baseboards, and weather stripping
  • Maintenance/repair of roofs, gutters, downspouts
  • Maintenance of window functions (hardware and glass)
  • Flooring maintenance to stop fraying, tearing, loosening

Paint Services

  • Touchup of main hallways, handrails, moldings, doors, etc.
  • Painting building interiors at the end of their useful life

Electrical Services

  • Repair/maintain components such as breakers, panels, switches, plugs
  • Replacement of burned out lamps, bulbs and/or ballasts
  • Replace broken switches, receptacles, wall plates, etc.

Heating & Air Conditioning Services

  • Responding to reports of inadequate room temperature
  • Calibrate thermostats, sensors, etc.
  • Changing air filters
  • Cleaning coils

Plumbing Services

  • Repair/maintain plumbing components
  • Repair/maintain drains and fixtures, including water fountains
  • Toilet, sink and faucet repairs

Pest Control Services

  • FM employs pest control applicators licensed to treat general and structural vermin and capable of removing small animals.
  • General pests are those within and immediately adjacent to a structure and include most pests except woodborers and/or termites.
  • Structural pests are termites and other wood boring and destroying organisms and/or fungi

Recycling Services

  • Recycling saves natural resources, energy, and money, and creates less air and water pollution. FM is committed to providing for a robust recycling program on campus, and increasing faculty, staff and student access to receptacles inside and outside facilities.

Refuse/Waste Management Services

  • Refuse (waste) dumpsters are located throughout GU facilities and are emptied on a scheduled route by a contracted service provider. Dumpsters are only for trash items that will fit into the container.
  • Disposal of larger items can be arranged by request through the Online FM Customer Portal.
  • Recycling items are to be placed in a green recycling container.
  • Removal of surplus items is managed by an Asset Disposal submission to Budget and Asset Management.

Prioritizing Work



An unscheduled corrective activity that requires immediate attention to restore a critical piece of equipment whose failure could threaten human safety or cause damage to other equipment or building systems. Examples include a power outage or a broken water line. Emergency response time is immediate.


An unscheduled corrective activity where the problem does not pose an immediate safety hazard but requires a prompt response. Examples include a temperature problem (too hot or cold), a lighting failure or broken window. The Urgent situation response time is 1 work day and completion within 3 work days.



Minor day-to-day repair jobs and small, fee-based requests. Examples include replacement of damaged ceiling tiles, minor floor or wall repairs. The Routine situation response time is 7 work days and completion within 20 work days.


Preventive maintenance, major repairs, minor alterations and renovations, and event related support. Work is Scheduled with response and completion time determined by what is being done.


Billable Services

Billable Services are all work that falls outside the scope of routine maintenance and Baseline Services and are customer funded. Payment for Billable Services is the responsibility of the requesting department or it is included in a project’s scope of work. Below are some examples of Billable Services, a more extensive description is provided in the Guide To Services

Maintenance Services

  • Installation or relocation of pictures, wall-mounted shelves, bulleting/chalk/dry erase boards, mirrors
  • Assembly/disassembly or movement of furniture such as desks, file cabinets, computer stations, freestanding bookcases, prefabricated partitions, etc.
  • Special event setup and teardown
  • Painting or staining new furniture
  • Special request painting and flooring
  • Repair and maintenance services for small appliances such as stoves, refrigerators, ice machines, freezers and washers/dryers
  • Maintenance due to misuse or deliberate damage caused by building occupants
  • Equipment rentals

Custodial Services

  • Provide cleaning services before, during and after a special event
  • Provide a level of cleaning above the APPA 2 Level such as daily versus weekly levels of service for a particular area